Terms & ConditionsPrivacy

Terms & Conditions


Welcome to Equality. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

Service Offerings

Equality provides a wide range of design services, including but not limited to logo design, packaging, and web development. Some services, like motion graphics and advertising, are available as add-ons to our base 'Queue' plan.

Subscription Plans and Pricing

We offer various subscription plans, each with specific features and pricing structures. Plan 1 allows one active request at a time, while Plan 2 permits two. Prices are transparent, with no hidden fees.

Free Trial and First Task Offer

New subscribers are entitled to a 14-day free trial, with the first design task free of charge. You may pause your account at any time during or after the trial.

Account Management

Subscribers have full control over their accounts. You can cancel your subscription at any time; however, cancellation is final and requires a new account for re-subscription. Accounts can be paused for up to a year before automatic cancellation.

Add-On Services

Our add-on services, subject to availability, enhance your subscription. These services, like web and motion graphics, require an active base subscription and are billed monthly.

Automatic Renewal and Billing

Your subscription will automatically renew each month. Billing is securely processed through Stripe. You will receive a reminder before each renewal.

Refund and No-Refund Policies

Given the nature of our services, we do not offer refunds after 14 days from the start of a new subscription, this includes add-on services after they've been billed.

User Responsibilities and Conduct

Users are expected to interact with our services and staff professionally and ethically. Misuse of services or disrespectful behavior may result in suspension or termination of your subscription.

Service Availability

We strive to maintain a 99% uptime for our services. Any necessary maintenance will be conducted during off-peak hours to minimize inconvenience.

Intellectual Property Rights

All designs and content created through our services are the property of Equality, unless otherwise agreed upon in writing.

Confidentiality and Privacy

We are committed to protecting your confidentiality and privacy. Personal information will be handled in accordance with our privacy policy.

Feedback and Error Reporting

Subscribers can provide feedback on each task and report service-related issues through the dashboard. This feedback is crucial for our continuous improvement.

Data Protection

We employ robust data protection measures to safeguard your personal and project-related information.

Liability and Disclaimer

Equality limits its liability to the services provided. We are not liable for indirect or consequential losses arising from the use of our service.

Dispute Resolution and Governing Law

Any disputes will be resolved under the laws of Vermont, preferably through arbitration or mediation.

Amendments and Updates to Terms

We reserve the right to amend these terms. Significant changes will be communicated to you, and your continued use of the service will constitute acceptance of these changes.

Environmental and Social Responsibility

Our commitment extends to social and environmental causes, with special support and discounts for nonprofit organizations.

Accessibility and Inclusivity

Equality ensures that our services are accessible and inclusive to all users, regardless of their backgrounds or abilities.

Referral Program

Our referral program rewards subscribers who refer new users to our service, contingent on both parties maintaining active subscriptions.

Give Back Model

Each subscription contributes to providing free services to vetted nonprofits, with subscribers having the option to suggest and select beneficiary organizations.

Beta Feature Access

Selected subscribers may receive access to beta features of our service. These features are provided as-is and may have limited support.

AI-Driven Task Generation

Our AI-driven dashboard intelligently suggests tasks for projects, streamlining your workflow. Some tasks may be dependent on the completion of prerequisite tasks.

Non-Solicitation Clause

Direct hiring or solicitation of Equality's staff by clients is strictly prohibited.

Monitoring and Improvement

We use various monitoring methods to track and analyze user activity on our dashboard. This information is used to enhance our services and is an essential part of your subscription agreement.

General Website Use and Privacy

Your use of our website is subject to our general website terms and privacy policy, which protect your rights and personal data.

Privacy Policy

  1. Introduction:Equality ("we", "us", or "our") operates the website and provides subscription-based design services. This privacy policy applies to all personal data of our users ("you" or "your") collected in connection with our services.
  2. Collection of Personal Data:We collect information necessary to provide our services effectively. This includes:
    Contact details like name, email address, and telephone number. Billing and payment information.Data related to your design preferences and projects.Information collected through cookies and similar technologies (refer to our Cookie Policy below).
  3. 3. Use of Your Personal Data: Your data is used to:
    Provide, maintain, and improve our services. Communicate with you about your account or subscription. Process transactions and manage user accounts. Comply with legal obligations and prevent fraud.
  4. Sharing of Personal Data: We do not sell your personal data. Personal data may be shared with: Service providers who assist in our operations. Legal authorities when required by law.
  5. Data Security: We implement reasonable measures to safeguard your data from unauthorized access, alteration, and destruction.
  6. Cookies and Tracking Technologies:
    Our website uses cookies to enhance user experience and analyze website traffic. You consent to our cookies if you continue to use our website.
  7. Your Rights:
    You may have rights to access, correct, delete, or restrict the use of your personal data. Contact us to exercise these rights.
  8. Changes to This Privacy Policy:
    We may update this policy periodically. We will notify you of significant changes.
  9. Contact Us:
    For any questions about this privacy policy, contact us at team@eq.studio.